Our online reviews keep us smiling.
Murphy’s Resort was the perfect example of an extremely well run, efficient and customer centric professional staff of front desk, room service personal and support staff that I have encountered, bar none.
Led by Bruce and Loretta, management team, Casey, front desk, and Stephanie (young woman wearing many hats; i.e. front desk in a.m., housekeeping in the afternoon, doing laundry and most likely shoveling snow in a few more weeks!) and Monica in housekeeping and others whose names elude me now provide a great “Stay Experience”.
The continental breakfast was always ready on time. Everything was fresh and delicious. I believe Stephanie also took care of this also with Loretta!
The staff’s local knowledge is fantastic with literature and brochures available for all.
You will not have a better experience. Rooms are updated, airy, great TVs and beds.
Hilton Head Island, SC
OMG! We arrived to the resort after a long day of hiking, and found a big camp fire lit outside by the patio furniture and playground! Watching the sun set while relaxing by the fire was amazing! There is nothing like the smell of the fire while sitting outside gazing at the mountains. We saw a big heard of elk walking around the lawn while we were relaxing in the WONDERFUL hot tub. The beds were SO comfortable, and we (family of four w/ 2 young kids ages 8 and 4) had a great time watching free rental movies from the office, in the big beds. The continental breakfast was GREAT! It was so nice to fill up on a hearty breakfast before another day of hiking in the park. We can’t say enough about the resort! Great rooms, super friendly staff, really nice play grounds — and again, the hot tub was great! We will surely be coming back again!!! HIGHLY recommend the stay! We came in the fall, and the leaves were beautiful. A MUST stay!!
Unparalleled Customer Service!
There’s a page in the brochure left in the guest rooms that speaks to Murphy’s passion about meeting or exceeding expectations. They did not disappoint! We encountered a problem on our first night and when we brought it to the attention of the staff first thing the next morning, they had us moved to their alternate location (we moved TO the Resort) in an incredible room within the hour. The day after that they moved us to their amazing lake house and were so extremely thoughtful as to leave me a birthday card on the kitchen counter! Their lake house is wonderful and made our vacation! We completely forgot the events of the first night and were incredibly grateful for how they turned things around. There was never a wait for a room…they had rooms ready as soon as we were packed. Their service is truly unparalleled. We had the best vacation! Annette, Bruce and Loretta deserve special mention for how great they were. Breakfasts were great, rooms were well-stocked with supplies and appeared very newly renovated (and so very, very clean!), and downtown was just a very short drive down the road. The elk stopped right outside our door…just a few feet away…great location! Our 3 year-old loved the two playgrounds on-site and the path around (very) nearby Lake Estes. If we ever get back to Estes Park, we’re staying here, no question.